Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at selenevilnius@gmail.com. 
If your return is accepted, we’ll send you a return instructions, as well as on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at selenevilnius@gmail.com.

Damaged or Defective Items

If you notice any damage or defect upon unpacking your order, please contact us by email before wearing or using the item. If a defect is reported only after the item has been worn or used and is no longer in its original condition, we may consider the damage to have occurred during use. In such cases, the item may not be eligible for a refund or exchange.

The product shall not be considered defective if its appearance and/or characteristics have changed due to improper care, use contrary to its intended purpose, or normal and natural wear and tear.

Natural Fleece Wear
Due to the brushed fleece interior, some initial shedding, pilling, or gradual smoothing of the inner fibres may occur with normal wear and washing. This is a natural characteristic of the fabric and is not considered a product defect.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

The Seller reserves the right to refuse the return of a defective product if the Buyer fails to comply with the return procedure set out in these Terms.

The Product Exchange and Return Policy (hereinafter referred to as the “Terms”) sets out the procedures for exchanging and returning products purchased from the seleneamas.com online store. By purchasing products, the Buyer confirms that they have read and agree to these Terms.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at selenevilnius@gmail.com.